Hello,

• If you contact us for advice before or after purchasing a portable and salon vaporizer, our steam hotline is available from 11am to 6pm and free of charge on :

0183646926 or 0984466682

Please note that a vaporizer can be used to vaporize CBD hemp flowers and CBD resins but also and especially all plants in the world.

• If you contact us for a tracking number:

All tracking numbers are provided between 5pm and 8pm.

If you did not receive it, we invite you to look at your spam folder.

If you still have not heard from us within 24 hours of placing your order, please contact us by email at contact@lacentralevapeur.com or by phone on 0984466682

Please note: We do not pack on Saturdays and Sundays.

Orders placed on Friday after 2pm will be dispatched on Monday.

• If you contact us due to a problem with the delivery of your vaporizer:

Please send an email with the subject line "Delivery problem - your order reference + tracking number" (if you have one) and describe as much as possible about your problem please.

A member of our team will get back to you as soon as possible, by e-mail or telephone.

NB: In these times all carriers are very impacted and there may be anomalies, but very often your package will arrive well, sometimes with a few hours delay following the delivery notification.

However, you should know that the deliverymen / carriers are all geo-located to the nearest meter and minute, which allows you to quickly find a trace of your package and bring you an answer.

• The number to reach Colissimo: 3631 - and it works!
• The number to reach TNT: 0825033033
• The website to track your Colissimo parcel: https://suivi-livraison.fr/colissimo/
• The website to track your TNT parcel: https://www.tnt.fr/public/suivi_colis/recherche/index.do

• If you contact us for a request following a broken glass in a parcel:

The glass is never subject to warranty:

You haveone hour after receipt of the package to send us an e-mail and attach as many pictures as possible of the broken glass.
A member of our team will get back to you by e-mail or telephone within 24 hours or as soon as possible.
The glass must be unused.

• If you contact us to request warranty coverage for your vaporizer:

Send an email to contact@lacentralevapeur.com with the subject line "After Sales - your order number-.

Describe your problem and attach to your e-mail:

• A full front and side view of your device.
• A clear picture of the inside of your vaporizer bowl.

A member of our team will get back to you by e-mail or phone if necessary, within 24 hours if possible or as soon as possible.