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Hello,
Here are all the ways to contact us.
All tracking numbers are communicated between 5 and 8 pm.
If you haven't received it, please check your spam folder.
If you still haven't heard from us 24 hours after placing your order, please send us an email to suivi@lacentralevapeur.com.
N.B S.V.P.: We do not pack on Saturdays and Sundays.
Orders placed on Friday after 2 p.m. will be shipped on Monday.
Please send an e-mail to suivi@lacentralevapeur.com with the subject "Delivery problem - your order reference + tracking number" (if you have one) and please describe your problem as far as possible.
Please note, however, that delivery personnel/carriers are all geo-located to the nearest metre and minute, which means that we can quickly trace your parcel and provide you with an answer.
- The number to reach Colissimo: 3631 - and it works!
- The number to call DHL: 0 809 40 02 13
- The website to track your Colissimo parcel: https://suivi-livraison.fr/colissimo/
- DHL parcel tracking website: https://www.dhl.com/fr-fr/home/suivi.html
Glass is never under warranty:
You haveone hour after receipt of the parcel to send us an e-mail to sav@lacentralevapeur.com and attach as many photos of the broken glass as possible.
Send an e-mail to sav@lacentralevapeur.com with the subject "SAV - votre référence commande".
Describe your problem and attach to your e-mail :
- A full front and profile view of your device.
- As clear a photo as possible of the inside of your vaporizer bowl.
A member of our team will get back to you by e-mail or telephone if necessary, within 24 hours if possible or as soon as possible.
01 83 64 69 26 or 09 84 46 66 82
Please note that a vaporizer can be used to vaporize CBD hemp flowers and CBD resins, as well as all the plants in the world.
We remind you that a vaporizer will make vapor if your plant is supposed to.
Finally, remember that adopting vaporization means changing the way you consume your plants for a healthier way that's 2 to 4 times more effective, depending on how you use it.
Switching from combustion is a bit like switching from driving a car to a boat: you'll never find the sensations of smoke with a vaporizer, just as you'll never drive a boat like a car.
If you'd like to buy a vaporizer in Paris, our vaporizers, hemp including CBD, and e-cig store is located:
16 boulevard de Magenta, 75010 Paris
Metro République on lines 3, 5, 8, 9 and 11 and Bonsergent (line 5).